What does it take for new technology to stick inside a people-first business? David Wright speaks with Ankur Anand, Group CIO and Member of the Executive Council of Harvey Nash, about framing AI around real business problems and bringing people into every decision.

Ankur traces his path from Citibank and ManpowerGroup to Harvey Nash. He explains why clean data, human judgment and lasting relationships shape the future of recruiting and why strong leadership rests on clarity.

Luxury brands once sold themselves on product alone. Today, brand experience is the differentiator, and Chad Anderson, Head of Customer Care and Roadside Operations at Mercedes-Benz USA, sits at the center of that shift, turning service calls, dealership visits and customer data into a single view of loyalty.

Chad also walks through the years that shaped him: starting on the phones at a 1990s call center, working through early setbacks with the help of an unlikely mentor, and building the resilience he now brings to leading customer strategy at one of the world's most recognized automotive brands.

Most patient experience data never becomes learning. It gets collected, filed, and forgotten, instead of turned into the improvement it was meant to drive. Claire Marshall, Founder of Improving Experiences Ltd, spent three decades inside the NHS closing that gap, and argues most organizations already have everything they need. They just aren't using it.

Claire reflects on three decades in the NHS working to improve how patients, families, and unpaid carers experience care. She argues that most organisations already have the data they need to improve; they just aren’t turning it into meaningful insight. She also discusses her new venture, redesigning care pathways around the people who use them, why bringing lived experience into decision-making can change outcomes, and what she hopes will shift in patient experience over the coming years.

An executive carries a reputation built on credentials and results. David Wright talks with Tricia Gray, Chief Executive Officer of Aditus Partners, about what leadership actually requires, and turning personal loss into a legacy of storytelling and connection.

Boyden has spent decades building trust as the world's oldest executive search firm. Gary Pikul, its CTO, joins David Wright to break down the AI threat now testing that trust. He unpacks AI-driven impersonation scams in recruiting and the career risks that shaped his path to the C-suite. From a bike-riding analogy to a career-defining early mistake, Gary makes the case for why judgment, not just technology, is what will separate the firms that survive this shift from the ones that don't.

So many digital investments in healthcare fail to solve the problem they were meant to fix.

Jessie Gungor, CNIO of Central and North West London NHS Foundation Trust, joins David Wright to explore why, and shares why he believes digital leadership belongs to every member of a care team, not just senior staff.

Healthcare AI often gets scrutinized at the front door. The real risks live downstream in workflows and handoffs no one is watching.

Dr. Ami Bhatt, Chief Innovation Officer of the American College of Cardiology*, joins David Wright to unpack the governance gap in healthcare AI and where systems need to look.

Recorded live at the CCW Las Vegas show floor, David Wright sits down with Sarina Swan, Sr. Director, Customer Contact Center of Vitalant, and Chad Anderson, Head of Customer Care and Roadside Operations of Mercedes-Benz USA, to unpack culture, AI adoption and customer experience. Sarina speaks to the upside once things are working, and Chad flags the prerequisite — you can't skip the culture/process work and expect AI to compensate. 

David Wright talks privacy, AI and customer experience with Jason Frame, Chief Information Officer of Southern Nevada Health District, and Aaron Johnson, Interim Chief Marketing Officer of Penn Medicine, University of Pennsylvania Health System, live from CCW Las Vegas. Jason and Aaron bring perspectives from healthcare IT and marketing leadership, showing how problem-solving culture and privacy-first thinking shape the customer journey from two very different vantage points.

Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video, and Dale Sturgill of Memorial Hermann Health System join David Wright live from CCW in Las Vegas to explore how AI is reshaping contact centers, workforce development and the patient experience. Antrea explains how HCA is bridging the healthcare workforce gap by upskilling employees and using AI to move patients through their journey more efficiently. Shmuel challenges CX leaders to pay attention to the managers now responsible for leading mixed human-and-AI workforces, and argues that translating metrics into business language is what separates practitioners from leaders. Dale reveals that the 55-and-older demographic has been the most enthusiastic adopter of new contact center technology at Memorial Hermann, upending common assumptions about digital resistance.

German Faraoni Heidenreich, Global Director Data and Shared Services of Reckitt — the company behind Lysol, Mucinex and Finish — joins David Wright to explore what it really takes to transform data operations inside a global consumer goods company. 

German shares how he standardizes master data management across international markets, cutting the time it takes to commercialize a new product SKU from 200 days to 90, and why the most meaningful measure of progress in his shared services operation is no longer a turnaround SLA — it is speed to decision.

The conversation covers the human side of enterprise data transformation and how communication gaps between technologists and business leaders derail initiatives before they start. German also reflects on what 23 years at Procter & Gamble, a move to London and a significant career reset taught him about adaptability as a winning discipline.

David Wright sits down with Tracy Elmer, Chief Innovation Officer of TrueCare. They discuss building a career on saying yes before feeling ready, leading innovation in community healthcare and using AI to restore human connection at the point of care.

This week, David Wright sits down with Louise Doorn, CEO and Founder of CoachNova, to discuss how AI is reshaping the executive coaching industry. Louise shares the vision behind CoachNova, a platform designed to augment human coaches with AI — capturing coaching signatures from session transcriptions, extending client relationships beyond scheduled hours and building a privacy-first infrastructure under the EU AI Act.

David Wright sits down with four healthcare technology leaders live from HIMSS 2026 in Las Vegas for a series of short, direct conversations capturing the real state of digital health transformation. Tom Boyle (Head of Telecoms at Sheffield Teaching Hospitals NHS Foundation Trust), Tonya Reeder (CIO, Walter Reed National Military Mediacl Centre), Trip Humphrey (Director of Data Science and AI, Carilion Clinic), and Dr. Kaitlan Baston (Founder and CEO, Vinyl Health) each bring a distinct vantage point on AI adoption, governance, equity, and patient empowerment in a sector moving faster than its own roadmaps.

In a special live episode recorded on the floor of HIMSS 2026 in Las Vegas, David Wright sits down with four healthcare technology leaders to capture a snapshot of where healthcare innovation stands right now. The guests are Benjiman Jennings, Assistant Program Manager of PEO DHMS; Dustin Hufford, Senior VP and CIO of Cooper University Health Care; Maria Sexton, Senior VP and CIO of UT Medical; and Michael Hasselberg, Chief Transformation and Digital Officer of Nebraska Medicine.

David Wright sits down with  NHS England’s Tim Caroe - Primary Care Medical Director and Acting CCIO for NHSE South East and National Primary Care Medical Directorate Lead for Digital and Data. They explore the growing pressure on primary care, why digital has to be central to the solution and what a genuinely prevention-focused health system could look like.

David Wright sits down with Richard Corbridge , Chief Information Officer of SEGRO plc, on this episode. They explore how technology is reshaping the property industry, why simplifying core systems matters and how AI orchestration can free people to focus on higher-value work.

Richard shares lessons from the NHS, retail and government, and reflects on leading digital transformation through an industrial revolution driven by AI.

Jean Gomes, Founder and CEO of Outside and author of “Leading in a Non-Linear World,” joins David Wright to explore the science of mindset and how leaders can rethink performance, change and decision-making in an increasingly uncertain world. Jean explains how mindset is not simply beliefs or behaviors but a set of self-awareness mechanisms that shape how people think, feel and interpret events.

The conversation covers the neuroscience behind mindset, why organizations struggle with transformation and how leaders can close the gap between knowing and doing. Jean also shares practical frameworks for developing metacognition, managing triggered responses and using “future-back” thinking to design strategy in uncertain environments.

David Wright is joined by Oliver Galicki, Vice President, Clinical Applications of Memorial Hermann Health System, to discuss how healthcare IT leaders navigate financial pressure, prioritization and enterprise-scale decision-making. Oliver draws on his experience leading clinical applications through a major Epic implementation while balancing innovation, risk and operational reality across a large health system.

AI is advancing faster than our ability to govern it.

David Wright speaks with Technology Executive Ingo Paas, Author of “A Billion Times Smarter,” about the systemic impact of AI, the risks of convenience-driven adoption and why governance must evolve as quickly as the technology itself.

They explore AI’s transformational opportunities, existential risks and Ingo’s proposed five-layer governance framework — from global alignment to individual empowerment — including the concept of a personal AI twin designed to protect autonomy in an AI-saturated world.