Recorded live at the CCW Las Vegas show floor, David Wright sits down with Sarina Swan, Sr. Director, Customer Contact Center of Vitalant, and Chad Anderson, Head of Customer Care and Roadside Operations of Mercedes-Benz USA, to unpack culture, AI adoption and customer experience. Sarina speaks to the upside once things are working, and Chad flags the prerequisite — you can't skip the culture/process work and expect AI to compensate. 

David Wright talks privacy, AI and customer experience with Jason Frame, Chief Information Officer of Southern Nevada Health District, and Aaron Johnson, Interim Chief Marketing Officer of Penn Medicine, University of Pennsylvania Health System, live from CCW Las Vegas. Jason and Aaron bring perspectives from healthcare IT and marketing leadership, showing how problem-solving culture and privacy-first thinking shape the customer journey from two very different vantage points.

Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video, and Dale Sturgill of Memorial Hermann Health System join David Wright live from CCW in Las Vegas to explore how AI is reshaping contact centers, workforce development and the patient experience. Antrea explains how HCA is bridging the healthcare workforce gap by upskilling employees and using AI to move patients through their journey more efficiently. Shmuel challenges CX leaders to pay attention to the managers now responsible for leading mixed human-and-AI workforces, and argues that translating metrics into business language is what separates practitioners from leaders. Dale reveals that the 55-and-older demographic has been the most enthusiastic adopter of new contact center technology at Memorial Hermann, upending common assumptions about digital resistance.

German Faraoni Heidenreich, Global Director Data and Shared Services of Reckitt — the company behind Lysol, Mucinex and Finish — joins David Wright to explore what it really takes to transform data operations inside a global consumer goods company. 

German shares how he standardizes master data management across international markets, cutting the time it takes to commercialize a new product SKU from 200 days to 90, and why the most meaningful measure of progress in his shared services operation is no longer a turnaround SLA — it is speed to decision.

The conversation covers the human side of enterprise data transformation and how communication gaps between technologists and business leaders derail initiatives before they start. German also reflects on what 23 years at Procter & Gamble, a move to London and a significant career reset taught him about adaptability as a winning discipline.

David Wright sits down with Tracy Elmer, Chief Innovation Officer of TrueCare. They discuss building a career on saying yes before feeling ready, leading innovation in community healthcare and using AI to restore human connection at the point of care.

This week, David Wright sits down with Louise Doorn, CEO and Founder of CoachNova, to discuss how AI is reshaping the executive coaching industry. Louise shares the vision behind CoachNova, a platform designed to augment human coaches with AI — capturing coaching signatures from session transcriptions, extending client relationships beyond scheduled hours and building a privacy-first infrastructure under the EU AI Act.

David Wright sits down with four healthcare technology leaders live from HIMSS 2026 in Las Vegas for a series of short, direct conversations capturing the real state of digital health transformation. Tom Boyle (Head of Telecoms at Sheffield Teaching Hospitals NHS Foundation Trust), Tonya Reeder (CIO, Walter Reed National Military Mediacl Centre), Trip Humphrey (Director of Data Science and AI, Carilion Clinic), and Dr. Kaitlan Baston (Founder and CEO, Vinyl Health) each bring a distinct vantage point on AI adoption, governance, equity, and patient empowerment in a sector moving faster than its own roadmaps.

In a special live episode recorded on the floor of HIMSS 2026 in Las Vegas, David Wright sits down with four healthcare technology leaders to capture a snapshot of where healthcare innovation stands right now. The guests are Benjiman Jennings, Assistant Program Manager of PEO DHMS; Dustin Hufford, Senior VP and CIO of Cooper University Health Care; Maria Sexton, Senior VP and CIO of UT Medical; and Michael Hasselberg, Chief Transformation and Digital Officer of Nebraska Medicine.

David Wright sits down with  NHS England’s Tim Caroe - Primary Care Medical Director and Acting CCIO for NHSE South East and National Primary Care Medical Directorate Lead for Digital and Data. They explore the growing pressure on primary care, why digital has to be central to the solution and what a genuinely prevention-focused health system could look like.

David Wright sits down with Richard Corbridge , Chief Information Officer of SEGRO plc, on this episode. They explore how technology is reshaping the property industry, why simplifying core systems matters and how AI orchestration can free people to focus on higher-value work.

Richard shares lessons from the NHS, retail and government, and reflects on leading digital transformation through an industrial revolution driven by AI.

Jean Gomes, Founder and CEO of Outside and author of “Leading in a Non-Linear World,” joins David Wright to explore the science of mindset and how leaders can rethink performance, change and decision-making in an increasingly uncertain world. Jean explains how mindset is not simply beliefs or behaviors but a set of self-awareness mechanisms that shape how people think, feel and interpret events.

The conversation covers the neuroscience behind mindset, why organizations struggle with transformation and how leaders can close the gap between knowing and doing. Jean also shares practical frameworks for developing metacognition, managing triggered responses and using “future-back” thinking to design strategy in uncertain environments.

David Wright is joined by Oliver Galicki, Vice President, Clinical Applications of Memorial Hermann Health System, to discuss how healthcare IT leaders navigate financial pressure, prioritization and enterprise-scale decision-making. Oliver draws on his experience leading clinical applications through a major Epic implementation while balancing innovation, risk and operational reality across a large health system.

AI is advancing faster than our ability to govern it.

David Wright speaks with Technology Executive Ingo Paas, Author of “A Billion Times Smarter,” about the systemic impact of AI, the risks of convenience-driven adoption and why governance must evolve as quickly as the technology itself.

They explore AI’s transformational opportunities, existential risks and Ingo’s proposed five-layer governance framework — from global alignment to individual empowerment — including the concept of a personal AI twin designed to protect autonomy in an AI-saturated world.

Maria Sexton, Senior Vice President and Chief Information Officer of UT Medical, joins David Wright to explore leadership, AI adoption and the evolving role of IT in healthcare.

Maria shares her journey from help desk to CIO. She talks about the importance of simplifying both life and leadership and examines why technology is easy, but people leadership is hard. She also unveils why AI holds a unique promise in healthcare and how to avoid “AI for AI’s sake.” Arguing that IT must be fully embedded in the business rather than operating on the sidelines.

David Wright is joined by Maruf Haider, Interim Chief Medical Information  Officer for Digital and Virtual Health of Carilion Clinic, to discuss what it takes to lead digital health inside complex healthcare systems. Maruf shares how his background as a practicing physician shapes his leadership approach, why technology alone cannot fix systemic issues, and how trust, clarity, and adaptability determine whether digital initiatives succeed at scale.

This week, David Wright is joined by Jason Oliver, Chief Technology Officer of Western University. They explore what it really takes to lead digital transformation in higher education, with a focus on people, culture, trust and authenticity. Jason shares lessons from his global career, his move from the UK to Canada and why effective change management matters more than any single technology decision.

This week, David Wright is joined by Ryan Olsen, Chief Administrative Officer of Hoag Health System, to discuss what it takes to lead large healthcare organizations through complexity, constraint and change. Ryan shares lessons from turnaround leadership, physician alignment and organizational politics, and explains why trust, incentives and discipline matter more than technology alone. The episode also explores the realistic role of AI in healthcare, the pressures facing health systems today and the personal leadership lessons Ryan learned the hard way.

David Wright is joined by Siva Balu, Chief Information and Digital Officer of Quartz Health Solutions, for a conversation on authentic leadership, lessons learned from costly missteps and reimagining the healthcare technology landscape. Together, they explore pivotal career insights — from recognizing when technology distracts from real business challenges to the importance of grounding strategy in customer needs rather than pursuing innovation for its own sake.

Lawrence Hamilton, Executive Vice President of Performance of The Permanente Medical Group, Inc., joins the show to discuss how healthcare systems can improve outcomes without losing the human element of care.

He shares how Kaiser Permanente’s integrated model delivers longer life expectancy, lower mortality and high patient satisfaction at lower cost. He also explains why digitizing broken systems creates risk, how incentives shape outcomes and where technology helps or hurts clinicians. The conversation explores health equity as a core performance metric, the challenge of scaling personal care and why meaningful leadership requires taking on work where failure is possible.

David Wright is joined once more by Breno Gentil, Strategic Advisor of C.I.KNOW. In his second appearance on the podcast, Breno — a former CIO for Heineken and British American Tobacco — discusses his recent month-long journey racing across the Atlantic Ocean in the Clipper Race. He shares profound insights on leadership resilience, the psychological challenges of high-stakes environments and how the lessons learned at sea parallel the complexities of digital transformation. Breno offers a unique perspective on the future of the CIO role, arguing that as technology becomes the DNA of an organization, leadership must shift toward human change orchestration.