How Credible IT Leadership Improves Accountability Across Healthcare Systems with Siva Balu of Quartz Health Solutions

David Wright is joined by Siva Balu, Chief Information and Digital Officer of Quartz Health Solutions, for a conversation on authentic leadership, lessons learned from costly missteps and reimagining the healthcare technology landscape. Together, they explore pivotal career insights — from recognizing when technology distracts from real business challenges to the importance of grounding strategy in customer needs rather than pursuing innovation for its own sake.

Key Takeaways:

00:00 Introduction.

03:22 Prioritize curiosity and humility as foundational leadership qualities.

11:08 Relationships, authenticity and honest partnerships form the core of success.

14:05 Chasing technology without solving real problems consumes resources and energy.

21:12 Healthcare leaders must own experience standards across every detail.

31:09 Design internal systems to empower employees through mobile-first and flexible work approaches.

32:58 Customer experience differs from user experience and must resonate emotionally.

40:45 Future healthcare will be consumer-driven, requiring transparency, choice and comparative data.

44:20 Say yes to more opportunities to experience different paths and growth directions.

Resources Mentioned:

“Man's Search for Meaning” by Viktor E. Frankl

”Outlive: The Science and Art of Longevity” by Dr. Peter Attia

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