Leading Digital Transformation in Property with Richard Corbridge of SEGRO

David Wright sits down with Richard Corbridge , Chief Information Officer of SEGRO plc, on this episode. They explore how technology is reshaping the property industry, why simplifying core systems matters and how AI orchestration can free people to focus on higher-value work.

Richard shares lessons from the NHS, retail and government, and reflects on leading digital transformation through an industrial revolution driven by AI.

Key Takeaways:

00:00 Introduction.

03:10 Making digital change understandable across the business.

11:20 Leading through crisis during Black Friday at Boots.

16:05 Moving from manual processes to AI-driven automation.

20:30 The data challenge: turning volume into insight.

24:05 Orchestrating AI and managing “digital colleagues.”

28:45 Measuring value as technology spend increases.

33:10 AI as an industrial revolution for the workforce.

34:40 Career advice: embrace change across industries.

Resources Mentioned:

SEGROBoots

Department for Work and Pensions (DWP)NHS (National Health Service)Walgreens Boots AllianceMicrosoft Copilot 

Claude (Anthropic)

Bonfire of the Vanities – Tom WolfeNobody’s Fool – Richard Russo

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Closing the Knowing-Doing Gap with Jean Gomes of Outside